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So the BlackBerry systems are down, they’ve been down for hours.  I like many, thought it was just my BlackBerry until I talked to my fiance and low and behold hers was flaky too.  So I called Verizon, they told me that it was a “Research In Motion BlackBerry server issue, its been down this morning and they hope to resolve it soon, and there is no ETA”. Comforting words, no ETA.  I’ve been in tech industry for a long time, and whenever no ETA is issued its for one of two reasons.  1.  You don’t want to give false expectations and end up creating more problems or 2. You have no idea what the problem is, how you’re going to fix and ulitmately how long your unknown fix will take.

One thing I have always found that helps ease customer’s minds in a time of a tech crisis is to keep them informed through whatever channels you have and give them a ballpark of when it will actually be working again.

BlackBerry servers went down last week, and since then e-mail has been lagging badly.  Research In Motion (the company behind the BlackBerry) has not even released a statement.  Now, don’t get me wrong, I love my BlackBerry, and I think that its a great product.  The single point of failure with their whole setup is a bit concerning, but so far its functioned virtually flawlessly.   I’m not critiscizing Research in Motion for having a problem, its technology, its software, its bound to jack up at some point…but you gotta stay in touch.

Take a less from Ma’ Belle, reach out and touch some one.

Happy Webbing—or sorta webbing if you are a BlackBerry user like me.