BlackBerry Tag

So the BlackBerry systems are down, they've been down for hours.  I like many, thought it was just my BlackBerry until I talked to my fiance and low and behold hers was flaky too.  So I called Verizon, they told me that it was a "Research In Motion BlackBerry server issue, its been down this morning and they hope to resolve it soon, and there is no ETA". Comforting words, no ETA.  I've been in tech industry for a long time, and whenever no ETA is issued its for one of two reasons.  1.  You don't want to give false expectations and end up creating more problems or 2. You have no idea what the problem is, how you're going to fix and ulitmately how long your unknown fix will take. One thing I have always found that helps ease customer's